Returns, Replacement & Cancellation Policy

1. Spare Parts Return Eligibility Window

Standard mechanical spare parts, undercarriage items, filter kits, hydraulic seals, and hardware are eligible for return or exchange under the following conditions:

• Return Window: The return or exchange request must be lodged with our sales desk within 7 calendar days from receipt of goods at your site or counter handover.
• Condition of Goods: Parts must be uninstalled, unused, free of oil grease stains, without tool marks or mounting damage, and preserved in their original manufacturer packaging with product tags intact.
• Invoice Copy: A copy of the original retail invoice or cash memo must accompany the returned parcel.

2. Non-Returnable & Non-Refundable Categories

Due to technical and safety sensitivities, certain components cannot be accepted for return or refund once dispatched:

• Electrical & Electronic Components: ECUs, controller display panels, sensors, wiring harnesses, starter motors, and alternators once removed from protective packaging or fitted to a machine (owing to potential vehicle short-circuit risks).
• Custom Made & Cut-to-Length Items: High-pressure hydraulic hoses crimped to specific custom lengths, modified bucket adapters, or specially machined wear plates.
• Opened Fluids & Chemicals: Engine oils, hydraulic oils, greases, RTV silicones, or chemical sealants with broken factory seals.
• Special Indent / Custom Imported Spares: Non-stock parts specifically imported or procured from factory upon client-confirmed non-cancellable purchase orders.

3. Supply Mismatch & Defective Items Guarantee

If an incorrect part was dispatched due to an error on our part (different part number than quoted) or if a part exhibits a demonstrable manufacturing defect:

• 100% Free Replacement: Ashwani Trading Co. will immediately dispatch the correct replacement at zero additional freight cost to your site via the fastest available transport.
• Return Freight: Reverse logistics cost for shipping the mismatched component back to our Jammu yard will be borne entirely by Ashwani Trading Co.

4. Customer-Initiated Returns & Restocking Fee

If a part is returned due to customer error (e.g., client provided incorrect machine model, wrong dimensions, or excess stock ordered for site standby):

• Return transit freight to Narwal, Jammu yard must be pre-paid by the customer.
• Upon receipt and inspection, approved returns may be subject to a nominal 10% restocking and repacking fee.
• The remaining net amount is provided as an immediate Store Credit Note valid for 12 months for any future spare parts purchase or workshop service.

5. Refund Processing Timelines

Where a financial refund is approved (e.g., in the event an identical replacement part is unavailable):

• Physical inspection is conducted within 24 to 48 hours of part arrival at our Narwal facility.
• Approved refunds are processed via NEFT / RTGS bank transfer directly to the customer's registered bank account within 5 to 7 business days.

6. Equipment Rental & Workshop Order Cancellations

• Machinery Rentals Cancellation: If a rental booking is cancelled before the low-bed trailer is loaded and dispatched, advance deposit is refunded in full minus a 5% administrative charge. If cancelled after equipment has been mobilized onto trailer or en-route to site, actual two-way mobilization trailer charges are deducted from the advance.
• Workshop Overhauls: If an overhaul job is aborted by the client after component tear-down and diagnostic inspection, the client is responsible only for actual disassembly labor and cleaning charges incurred up to that stage.

7. How to Initiate a Return or Exchange

To register a return or exchange, reach out to our logistics desk: